We want your shopping experience with Simply Games to be enjoyable and simple. This page contains information designed to help and guide you:

1. Shopping with Simply

• Who are we?
• Registration
• Ordering and Checkout
• Security
• Forgotten your password?

2. Delivery Policy

• Postage Methods and Charges
• International Deliveries - CONSOLES and Software!
• NEW! - Guaranteed NEXT-DAY delivery. Use our new EXPRESS DELIVERY
• Timescales
• Delivery to alternative addresses
• Non-Deliveries

3. Returns Policy

• Cancelling an order
• Return procedures 
• Console returns

4. Pre-Orders

5. Fraud Prevention

6. Contact Us

Who are we? Originally launched in 1998, Simply Games is one of the longest-established online retailers of video games. In 2009 we were voted in the top 5 of UK online video game retailers. We despatch thousands of orders every week and have hundreds of thousands of satisfied customers. Simply Games has won acclaim with customers and suppliers alike and in 2008 and we were given a glowing report in 'Web User' Magazine with a 4/5 rating. Simply Games is a leader in its field and at the heart of everything is our focus on value and customer service.

Registration – You will need to register before making a purchase from Simply Games. The process is very simple and once complete, you will be able to place and track orders and view your orders and settings in ‘My Account’. If you do not log in during your visit to the site you will be prompted to do so during the checkout process. Your details are kept securely by us and not shared with anyone at any time. 

Ordering and Checkout – Our site is conveniently divided up into different games formats. Each format page then feature sub-sections such as ‘Consoles’, ‘Chart’, ‘Accessories’ etc. We have a sophisticated ‘Search’ engine which can be used by typing all or part of a product name into the box on the left hand side and clicking ‘Search’. When you have found the product you want simply click the ‘Buy’ button. That adds the goods to your basket. When you have finished shopping, click the ‘Checkout’ button and you will be guided through the secure payment process. All of our prices shown are inclusive of VAT. Simply Games Limited is a UK VAT registered company and our VAT Number is 921 964511.

Security - We operate the very highest levels of internet and data security systems available. We are ISIS and ISID accredited. Any time you enter personal details on our Website, whether it is your name and address or your credit card details, our Website is in ‘Secure’ mode. This means that your browser encodes what you type, and our server decodes it. We operate the Internet standard 'Secure Socket Layer' system (“SSL”) and it works - every reputable Website uses it and you can tell you are in secure mode when a little padlock appears on the bottom of the screen. To double-check the validity of this SSL system, double-click the padlock icon on the bottom left of your browser window. All orders are subject to detailed security checks, which we do to minmise our exposure to credit card fraud. We use various credit agencies to enhance these security checks and some of your data might be exposed to those agencies, which may keep a record of them.

If you are a UK resident using a UK-issued card for a transaction over £100, Section 75 of the Consumer Credit Act 1974 protects you. This law says that if a trader defrauds you, the credit card company is equally liable for the debt, which means basically that they will refund you if an unauthorised charge is made to your card.

 2. Delivery Policy

Delivery to alternative addresses - We class your 'billing address' as the address your credit/debit card statements are sent to. This is the default address to which we send your goods. However, in some instances you might want to send the items you order to a different address (e.g. you might want to receive the goods at work, or you might want to send gifts directly to a recipient). Simply Games are happy to do this for you at no extra charge - all you do is complete the relevant details in the checkout process. PLEASE NOTE: We do require that your first order is sent to the billing address. This is for security purposes and we do reserve the right to send other orders you place with us to your billing address at our discretion.

Cancelling an order - You can cancel an order at any time before your status shows as "Shipped". The cancel button is located in "Order Tracking" within ‘My Account’. Once thisaction is confirmed by you the order is completely cancelled from our system. Payment will not have been taken at this stage.

Returns Procedures - To return goods, please contact our Customer Services Team to request a ‘Returns Authorisation’ number. Goods should not be returned without this number.

In your email to request an RA, please complete all boxes to ensure that we have the right details, including the reason for the return. Your RA number will be issued (with a returns address) on application.

Please note that you will be responsible for all costs of returning the goods to us unless we deliver an item to you in error or the item is faulty. Please ensure that goods are returned within seven working days of you receiving your Returns Authorisation from us.

Faulty Goods / Incorrect Goods Delivered – You will be offered a replacement or full refund once we have received the returned goods and tested them. Any item returned as faulty that appears to us to be operationally sound (or faulty as a result of any form of misuse) will not be approved for refund or replacement. Please refer directly to the manufacturer's warranty if your console develops a fault more than 28 days after purchase. Any items beleived to be missing from your delivery / incorrect items delivered must be reported within 3 days of receipt.

Unwanted Items – You can cancel your purchase contract with us at any time within eight working days of receiving the goods, at no cost to you. Games software must be unopened and unused to qualify for a refund. All returns are checked and tested - if your return is found to be used or opened, we are within our rights to refuse a refund. Note: Please do NOT just refuse to accept a delivery from us rather than going through the simple Returns process. Any goods that are refused remain your responsibility and if those goods are subsequently lost in the postal system, the full cost will remain your responsibility. 

Console Returns - Games Console Bundles (i.e. consoles that are ordered as a bundle packaged with games) MUST be returned in their entirety. Please note that ALL consoles shipped out from Simply Games have their specific Serial Number recorded against your order reference. These numbers must match in order for a console to qualify for a return / refund.

Returns Policy Summary - If you need to return your goods please follow our 3-Point Returns Policy:

1) Any product can be returned for a refund for whatever reason as long as the product is returned in its original condition and we are notified within 8 working days of you receiving it. This does not include games which have been sold as part of a console package. Please ensure that products have unopened packaging and/or seals, unless the item is faulty.

2) A Returns Authority number is required BEFORE any goods are returned. This can be requested by email

 4. Pre-Orders

 5. Fraud Prevention

Simply Games is a highly secure site (protected by some of the best internet security systems) and we take fraud very seriously. This is written for those who think we might be a worthy target! Simply Games makes every possible effort to detect fraud. We are especially careful with console purchases and we are successful at identifying transactions which are fraudulent. Once detected, we immediately inform our Bank's internal security team and we report some incidents directly to the Police. We will NOT tolerate fraud and we will do everything we can to reduce it. We hope that our genuine customers understand and agree with this tough stance.

 6. Contact Us

Simply Games endeavors to respond to all emails within 24 hours within the working week. We do occasionally find that some of our reply emails have trouble getting through to the recipients email box. This is usually due to anti-spam / junk firewalls (or other such filters) and you may need to update any such software in order to receive emails from us. However, you will also note that we ask for your phone number when you email us. If we have difficulty reaching you, we may simply pick up the phone! Contact us here.